In Search of Excellence guru Tom Peters says today’s rapidly changing times are forcing a management revolution. He suggests that being excellent is no longer enough: companies need to be perpetually ready to innovate. They must be willing to make continual improvements because the business environment is so competitive. Rather than focusing on cost-cutting efficiencies, these improvements must stress providing customers with value. He predicts this rapidly changing world – fueled by new technology – will be unpredictable, so companies must learn how to “thrive on chaos” to survive the turbulent times ahead. To this end, Peters offers a series of steps that managers must take to become proactive and respond to change. He organizes his action prescriptions in five areas of management: 1) being responsive to the customer; 2) constantly innovating in all areas; 3) entering partnerships with everyone connected to your organization; 4) creating an inspiring vision based on change; and 5) setting up controls that measure what’s really important. Peters wrote these prescriptions in 1987, but they are still timely, since change continues unabated. This classic is easy-to-read, with hands-on specific strategies. getAbstract.com recommends it to everyone in business.
Weight | 0.6 kg |
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Author | |
ISBN | 9780394567846 |
Publisher | Knopf |
Publication Year | 1987 |
Pages | 561 |
Format | Hardcover |